Privacy Policy
Effective Date: October 22, 2025
Introduction
Cleveland Concepts LLC, doing business as Wasana Palapan ("we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wasanapalapan.com or engage with our services.
Information We Collect
We collect information that you provide directly to us, including:
- Name, email address, phone number, and other contact information
- Financial information relevant to providing our services
- Information you provide through our contact forms, booking forms, or during consultations
- Communications with us via email, phone, or text message
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our financial advisory services
- Respond to your inquiries and fulfill your requests
- Send you confirmations, updates, and administrative messages
- Send you marketing communications (with your consent)
- Comply with legal obligations and protect our legal rights
SMS/Text Messaging
Opt-In and Consent: By submitting the booking form on wasanapalapan.com or scanning our QR code, you expressly consent to receive informational and promotional text messages from Cleveland Concepts LLC (Wasana Palapan) at the mobile number you provide. These messages may include:
- Booking confirmations for your clarity session
- Appointment reminders
- Marketing offers and promotional messages
- Service updates and important notifications
Message Frequency: Message frequency varies. For marketing messages, we estimate approximately 2-4 messages per month. Transactional messages (confirmations and reminders) are sent as needed based on your scheduled appointments.
Message and Data Rates: Message and data rates may apply based on your mobile carrier's plan. Please contact your wireless provider for details about your specific plan.
Opt-Out: You may opt out of receiving text messages at any time by:
- Replying STOP to any text message you receive from us
- Emailing us at info@wasanapalapan.com with your opt-out request
- Calling us at (725) 300-4311
After you opt out, you will receive one final confirmation message verifying your unsubscribe request. You will no longer receive marketing messages, but you may still receive essential transactional messages related to scheduled appointments or services you've requested.
Help and Support: For assistance with our text messaging service, reply HELP to any message, email us at info@wasanapalapan.com, or call (725) 300-4311.
Supported Carriers: Our SMS service is available for all major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
Terms of Service: By opting in to receive text messages, you also agree to our Terms of Service. Your consent to receive text messages is not a condition of purchasing any goods or services from us.
Privacy: We will not share your mobile number with third parties for their marketing purposes without your explicit consent. Your mobile number and text message history are protected according to this Privacy Policy.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website and providing our services (e.g., email service providers, payment processors)
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you provide explicit consent to share your information
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights and Choices
You have the right to:
- Access and review the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of marketing communications at any time
- Withdraw consent for SMS text messages by replying STOP
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to improve your experience on our website, analyze usage patterns, and deliver relevant content. You can control cookies through your browser settings.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Cleveland Concepts LLC (Wasana Palapan)
Phone: (725) 300-4311
Email: info@wasanapalapan.com
Website: wasanapalapan.com